Network nodes on Verio's Backbone Network create a highly redundant system for measuring and reporting on the health of the Verio Backbone network for our customers.

Terms and Conditions

Available for certain North American NTT Communications customers receiving Dedicated Internet Access, including customer's connecting to the NTT Communications network via point-to-point circuits, frame relay, DS3, OC3, OC12, OC48, Local Ethernet, and Remote Ethernet, as well as colocation customers.

As described below, Verio's Backbone Network Service Level Agreements (SLAs) provide commitments based upon goals in specific areas. Click on the following links to view current performance measurements with respect to the Verio Backbone SLAs:

• North America
• Availability: The NTT Communications Backbone will be available to the customer free of Network Outages 100% of the time.
• Packet Loss: The average monthly Packet Loss on the NTT Communications Backbone will not exceed 0.1%.
• Latency: The average monthly Latency on the NTT Communications Backbone will be 50 milliseconds or less for the North American Network.
• Jitter: The Average Jitter on the NTT Communications Backbone will be 250 microseconds or less.
• Maximum Jitter: The Maximum Jitter on the NTT Communications Backbone will not exceed 10 milliseconds more than 0.1% of a calendar month.
• Trans-Atlantic
  • Availability: The NTT Communications Backbone will be available to the customer free of Network Outages 100% of the time.
  • Packet Loss: The average monthly Packet Loss on the NTT Communications Backbone will not exceed 0.1%.
  • Latency: The average monthly Latency on the NTT Communications Backbone will be 90 milliseconds or less.
  • Jitter: The Average Jitter on the NTT Communications Backbone will be 250 microseconds or less.
  • Maximum Jitter: The Maximum Jitter on the NTT Communications Backbone will not exceed 10 milliseconds more than 0.1% of a calendar month.
• Trans-Pacific
  • Availability: The NTT Communications Backbone will be available to the customer free of Network Outages 100% of the time.*
  • Packet Loss: The average monthly Packet Loss on the NTT Communications Backbone will not exceed 0.1%.*
  • Latency: The average monthly Latency on the NTT Communications Backbone will be 130 milliseconds or less.*
  • Jitter: The Average Jitter on the NTT Communications Backbone will be 250 microseconds or less.
  • Maximum Jitter: The Maximum Jitter on the NTT Communications Backbone will not exceed 10 milliseconds more than 0.1% of a calendar month.

* The foregoing commitments are subject to certain definitions and limitations set forth in the applicable Verio Backbone Network SLA. For complete details of the Verio Backbone Network SLAs, go to Verio Backbone SLA Contract Terms.